Wells BA5 2RA - 321504

Closed 16 Aug 2019

Opened 5 Jul 2019

Results Updated 30 Aug 2019

Following the local public consultation the letter below confirms the outcome for the branch.



We are proposing to move the above Post Office branch to a new location – Spar, 19-21 Tucker Street, Wells, Somerset, BA5 2DZ. 

 Why are we moving?

As you may be aware the previous consultation for the relocation for this branch that was carried out in 2016 to relocate the Post Office to the same premises did not proceed. Since then we have been working alongside the local representatives to identify a solution that would enable us to secure long-term sustainable access to Post Office services to our customers in Wells.

The current operator has decided to resign and, as no other suitable alternatives have been found, we are now proposing to relocate the Post Office to the Spar stores. We are confident that this relocation is the best way of safeguarding Post Office services to the local community.

We have also considered the feedback from the previous consultation and have been actively working in the area to identify a possible solution that would provide an additional, centrally located, Post Office local service to the community.  Our discussions are at an early stage and we will provide an update on provision of this service once it has been finalised.

Your new Post Office branch

Customers would access Post Office services in a modern, open-plan environment alongside the operator’s retail. Working with the operator, we would adapt the current store layout, fixtures and fittings to accommodate the Post Office. It would be in a dedicated area of the store with screened and open-plan positions. The same range of Post Office products and services would be available. We would also add a low-screened, modern Post Office till at the retail counter offering most Post Office products and services over longer opening hours, so customers could access their Post Office when it’s convenient. Customer satisfaction with main style branches stands at 95 per cent.


Why We Are Consulting

We’re carrying out a local public consultation and we’d like your views on the proposal. We welcome feedback and comments that can help inform our plans.

What Happens Next

Thank you for considering our proposal. We will take into account any information and feedback we receive as we finalise our plans for the new branch.