Useful Information

Whenever we propose to make a change to a Post Office branch, we’ll do our best to keep you in the loop – and you’ll have the opportunity to share your views. To support our commitment to you, we’ve agreed the Principles of Community Engagement on changes to the Post Office network. 

These Principles were created in agreement with the independent statutory consumer watchdogs, Citizens Advice and Consumer Scotland and the General Consumer Council for Northern Ireland and addresses how we communicate with you and your local representatives.  

For previous decisions see closed consultations or click here. For information about consultations before 1 April 2016, please contact us.  You'll find other information and answers to Frequently Asked Questions here.