Smarden TN27 8NF - 156925

Closed 15 Jan 2020

Opened 18 Dec 2019

Results Updated 10 Jun 2020

Following the public local engagement the poster below confirms our final plans for the branch.



We are delighted to let you know that following the temporary closure of Smarden Post Office we will be re-opening the branch on Thursday 26 March 2020. This will be in a new location – Smarden Village Hall, Chessenden Lane, Smarden, Ashford, TN27 8NF. 

The current temporary Outreach Service will cease on Tuesday 24 March 2020 at 14:30. We are pleased to let you know that a new agent has been appointed who will manage the new branch.

Your new Post Office branch

Customers would access Post Office services at a low-screened, open-plan, modern serving point that’s part of the retail counter. Working with the postmaster, we’d adapt the current store layout, fixtures and fittings to accommodate the Post Office till if needed.

The branch will offer a wide range of Post Office products and services over longer opening hours, so customers can access their Post Office when it’s convenient. Customer satisfaction with local style branches stands at 96 per cent, and nearly 20 per cent of local branch customers visit outside traditional opening hours.


We have provided posters for display in the local area to let customers know the good news. 

We are keen to restore services to this community as soon as possible so we are now progressing with these plans. However, we would welcome suggestions about specific aspects of the change such as access arrangements and the internal layout.

What Happens Next

Thank you for your support in restoring the Post Office service in Smarden.