Luton ME5 7LJ - 086941

Overview

We are proposing, with the operator’s agreement, to move the above Post Office branch to a new location –Martin McColls Retail, 49 Luton High Street, Chatham, ME5 7LP.

Why are we moving?

We’re proposing this move as part of the ongoing modernisation of our branch network. We are confident that introducing a local style branch alongside a successful retail store is the most effective way to safeguard sustainable Post Office services in the local community into the future.

Your new Post Office branch

Customers would access Post Office services at a low-screened, open-plan, modern serving point that’s part of the retail counter. Working with the operator, we’d adapt the current store layout, fixtures and fittings to accommodate the Post Office till if needed. The branch will offer a wide range of Post Office products and services over longer opening hours, so customers can access their Post Office when it’s convenient. Customer satisfaction with local style branches stands at 96 per cent, and nearly 20 per cent of local branch customers visit outside traditional opening hours.

Why your views matter

We’re carrying out a local public consultation and we’d welcome your views on the proposal. We welcome feedback and comments that can help inform our plans.