Linlithgow Outreach Service EH49 7ER - 148807

Overview

Further to my recent communication in which I advised you that we are moving Bonnyrigg Post Office Hosted Outreach Service to Startastic Scents & Sweets, 70 High Street, Bonnyrigg, EH19 2AE. Unfortunately, due to unforeseen circumstances this premises are no longer available for Post Office use.

We have therefore had to identify an alternative location to maintain Post Office services to the local community. We are pleased to confirm that new arrangements have been made and this Post Office service will now be moving to Bonny News, 53 High Street, Bonnyrigg EH19 2DB.

In view of this change, we will now be undertaking a further 2 week engagement period welcoming any comments or questions you may have specifically on access at the new location.

This service will continue to be provided by the postmaster from Linlithgow Post Office and will commence operating at the new location on Monday 7 March 2022 at 09:45.

Additionally, we will restore Post Office services to the local community of Balerno with the introduction of a new temporary Hosted Outreach service, also operated by the postmaster from Linlithgow Post Office. The establishment of a Hosted Outreach presents the best interim solution to restore a Post Office service to this area whilst we continue to search for a permanent solution. The new Outreach service will be operating from Balerno Community Centre, 11 Main Street, Balerno, EH14 7EQ, commencing Wednesday 23 February 2022 at 10:00.

To accommodate the new services, there will be some changes to the operating times of Hosted Outreach service, provided by Linlithgow Post Office, at Currie from Wednesday 23 February 2022.

We have provided posters for display in the new premises to let customers know the good news. 

We are keen to maintain Post Office services to the local community of Bonnyrigg as soon as possible so we are now progressing with these plans. However, we would welcome suggestions about specific aspects of the change that might benefit customers, particularly on access into the premises and its internal layout.

Why your views matter

Whilst the decision has already been made to reopen this branch, we would still like your views on access at the new location. We welcome feedback that can help inform our plans and the questionnaire below asks for comments on the following areas:

• Access into the new premises (Question 4)
• Access inside the new premises (Question 5)
• Any further feedback on our plans (Question 6)

What happens next

Thank you for your support in restoring the Post Office services in Bonnyrigg.