Donaghadee BT21 0AG - 209704

Overview

We are updating our plans for Post Office services in Donaghadee.

We are now proposing, with the Postmaster's agreement, to move the above Post Office branch to a new location - Russell's, 7-11 Bridge Street, Donaghadee, BT21 0AD.

Why are we moving?

We're proposing this move as part of the ongoing modernisation of our branch network. Over the last five years we have transformed over 7500 branches so more customers can access Post Office products and services in a modern and friendly environment, often over longer hours including Sundays. We are confident that introducing the local style branch alongside a successful retail store is the most effective way to safeguard sustainable Post Office services in the local community into the future.

You new Post Office branch

Customers would access Post Office services at two low-screened, open-plan, modern serving points that are part of the retail counter. Working with the postmaster, we'd adapt the current store layout, fixtures and fittings to accommodate the Post Office tills. The branch will offer a wide range of Post Office products and services over longer opening hours, so customers can access their Post Office when it's convenient. Customer satisfaction with local style branches stands at 96 per cent, and nearly 20 per cent of local branch customers visit outside traditional opening hours.

Alongside our proposal to move Donaghadee POst Office to Russell's we also plan to open a new Post Office in Donaghadee at Eurospar, 104 Moat Street, Donaghadee, BT21 0ED. You may recall we previously carried out a public consultation on this branch in 2016.

The new service in Donaghadee will also be one of our local style branches with a low-screened, open-plan Post Office serving point at the retail counter, offering a wide range of Post Office transactions alongside retail purchases. The new service will offer long opening hours, with the Post Office opening hours in line with the retail business.

The competitive landscape in the high street is changing and we must adapt and develop our network to meet the needs of our customers, both social and business. We believe that the opening of this new branch combined with the retention of Donaghadee branch in a central location in the town centre will provide our customers in the community with convenient access to services. If our proposal proceed we expect both branches to open simultaneously in January 2019.

Why your views matter

We’re carrying out a local public consultation and we’d like your views on the proposal. We welcome feedback and comments that can help inform our plans.

What happens next

Thank you for considering our proposal. We will take into account any information and feedback we receive as we finalise our plans for the new branch.