Crumlin NP11 4QD - 597458

Closed 13 Apr 2021

Opened 2 Mar 2021

Contact

National Consultation Team

comments@postoffice.co.uk

Results updated 23 Jul 2021

Following local public consultation, the letter below confirms our final plans for the branch.

During the relocation of Crumlin Post Office, the Outreach services at Trinant, Cwm, Six Bells and Llanhilleth will cease temporarily from Wednesday 28 July 2021.

The Postmaster from Crumlin Post Office will continue to operate the Outreach services, and these will resume from week commencing Monday 9 August 2021.

Files:

Overview

We are proposing to move the above Post Office branch to a new location - Main Street, Crumlin, Newport, NP11 4PT, formerly the Crumlin O.A.P Hall, where it will continue to operate as one of our local style branches.

Why are we moving?

As you may be aware, our Postmasters operate Post Office branches alongside their private retail business, and it is important that they make the very best use of their resources to ensure future sustainability of both their business and the Post Office service.

In this case, the Postmaster has identified an opportunity to move this branch into a brighter, more modern premises, with improved access, located within the existing shopping parade and to continue to offer Post Office services to the customers in Crumlin. The new premises, which is currently empty, will undergo a full refurbishment to incorporate The Village Shop, with the introduction of a Cafe and Crumlin Post Office.

Our priority is to safeguard Post Office services to the local community in the longer term. Our   Postmaster firmly believes that the move will help secure continued access to Post Office services locally, as well as supporting the viability of their business and continue to provide the same Post Office products, services and opening hours.

Your new Post Office branch

Customers would access Post Office services at two low-screened, open-plan, modern serving points that’s part of the retail counter. Working with the postmaster, we’d adapt the current store layout, fixtures and fittings to accommodate the Post Office till if needed. The branch will continue to offer the same wide range of Post Office products and services, so customers can access their Post Office when it’s convenient. Customer satisfaction with local style branches is high, and many local branch customers visit outside traditional opening hours.

Why your views matter

We’re carrying out a local public consultation and we’d like your views on the proposal. We welcome feedback and comments that can help inform our plans.

What happens next

Thank you for considering our proposal. We will take into account any information and feedback we receive as we finalise our plans for the new branch.